Principal Accountabilities
Customer complaint and claim management
Customer quality interface and requirement deployment
Process quality and continuous improvement
Audit, compliance, and quality system support
Information security management
Requirements
Experience:
- Minimum 3 years of quality-related experience in the automotive or automotive-supply industry.
- Practical experience with customer complaints, structured problem solving, APQP, and PPAP.
- Experience coordinating cross-functional teams and communicating with customers.
- Experience working in an international or matrix organization.
Skills:
- Working knowledge of IATF 16949 and automotive core tools: APQP, PPAP, PFMEA, Control Plan, MSA, and SPC.
- Proficiency in 8D/A3 problem solving, root-cause analysis, corrective action, and effectiveness verification.
- Strong data-analysis and reporting skills; proficient in Excel
- and PowerPoint, with working knowledge of Minitab or equivalent tools.
- Clear written and verbal communication in Chinese and English; able to communicate effectively with customers and all management levels.
- Strong ownership, prioritization, resilience, learning agility, and results orientation.
- Able to influence without direct authority, build trust, and deliver through cross-functional teamwork.
- Able to manage multiple priorities in a time-critical manufacturing environment while maintaining accuracy and confidentiality.
- Skill at minitab, 6 sigma